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The Trouble with Slacktivism – Liveblogging #10ntc

10:30 Friday session with Wendy Harman, George ??, and Aaron Smith – moderated by Marcia Stepanek. (I’ll try to get the slides up soon from Marcia too)

Slacktivism has a mixed and debated history.

Lots of folks see slacktivism as superficial.

“What plagues most slacktivism campaigns is their unrealistic assumption that, given enough awareness, all problems are solvable” -Evgeny Morozov

Evgeny’s article on the topic set off a flurry of discussion on the Progressive Exchange list.

Examples:

  • Project NOAH
  • Free Rice Game
  • Invisible People -> un-stereotyping
  • Armchair Revolutionary – a social game
  • Do Something – teen activism program with over 35K active users – encourages on the ground action.

25% of online population is participating in online civic actions and participatory civic culture.

Wendy – shares that she was having a crisis before the earthquake. Red Cross had great presence, but she still felt that people weren’t  meaningfully involved. The mgive text2give program restored her faith, though who knows if it’s replicable. This is a great reminder of the importance of being present before a crisis.

Discussion of the importance of collecting data as you engage with people.

~5% of the 100,000+ Haiti text donors opted in to receive future communications from Red Cross.

Qs from Marcia: What’s a safe bet, the top two things that are sellable to higher-ups to do things differently?

George – the idea that followers are potential money, votes, tangible results. What works. Demonstrate where involved people came from.

Wendy – Facebook Fans doubled and Twitter Followers tripled after Haiti, but what does that mean really? Almost nothing unless you figure out how things connect to and fulfill your mission.

Aaron – Inform people for five minutes a day. If you can engage people meaningfully for a short period you are filling a need and on the right track.

Marcia – Important to be crowd-wise. Chose the right tools for the right task, experiment, start slowly, measure, iterate for success, and keep it fun.

Wendy on ROI – keep stakeholders’ goals in mind and your own ROI will be met. Listen and be part of every conversation going on. Use the tools and live in the communities where you issues are being discussed. (If you can do that and stay sane! There’s another #10ntc session for that.) I pressed Wendy on that a bit and her thought was that you better staff up and get equipped to enter all those conversations if you aren’t already. Make it a business priority.

George – think 90% story, 10% tool

Book recommendations – Zilch, Clay Shirky’s – Here Comes Everybody, Marcia’s – Swarms

Liveblogging the #10ntc – Local Community Organizers

I’ve decided to liveblog some sessions here at the NTC.

My first session here was a great Affinity Group session led by Charles Lenchner of the New Organizing Institute on Local Community Organizing and Technology.
Things we need as technologists to do our work as community organizers
  • making people more comfortable
  • not seeing everything as a technology problem. People with hammers often see nails everywhere.
Change management is important because technology is a sore spot for lots of organizations because it changes quickly. Within organizing groups you have strong awareness of organizing theory, the Alinsky method, and the tradition of American community organizing. Outside that context you have people in communities who think of themselves as organizers.
There is a rise of a new kind of person who isn’t active face-to-face in their community, but has a strong social and online identity. Traditional community organizing doesn’t know how to address these people and they are being overlooked. In gentrifying communities, for example, often the new people are young and transient, but they would identify with and support your organizing goals.
Q. What technology and training works and how can the online-offline connection be made?
Q. What would you ask of 1000 organizers whose attention you have 5 mins/every week?
Lots of organizations have no idea how to answer this and yet, all of us are slacktivists some of the time.
From Sarah Moran who sat in front of me: “Traditional organisations are threatened by empowered soft support, turning the community org model to focus on power of the network #10ntc”
There are so many great idea that can enhance your work, membership, the experience of your volunteers, fundraising yields, but things only get done generally when it’s someone’s responsibility. In Charles’ words,  ”if you don’t make a particular task the number one priority for someone, it won’t be anyone’s priority.”
Some examples:
  • A thank you template for small donations with a system for personalization. Lots of CRMs make that easy, but you can also just give the Executive’s password to a junior staffer.
  • A dedicated Google Voice mailbox so for the Executive to get transcribed feedback from the community.
  • Spirit captains on rally buses
Asking for enough small acts, changes the identity of the participant. Slacktivists and the communities using things like the DoGood app community, The Extraordinaries, Catch a Fire, Jumo, are transformed by the mid-level actions they take part in.
This discussion of mid-level actions for engagement and transforming supporter expectations made me think of the way the New Israel Fund has begun offering action steps to turn their supporters in to activists. The response has been great and their social media presence (and follower numbers) have exploded as they provided non-donation ways to be involved.

Charles expressed a big beef with groups claiming to be engaging activists when what they really want is money. Money is a fine goal, but be upfront about your intentions.

Charles offered to create a google group for our session participants. Also a plug for NOI’s upcoming organizing Bootcamp.

More soon!

An Application for Five High Leverage Days

My friend Tamar emailed me a link to Seth Goding’s nano-MBA program with nothing else but the subject line “YOU NEED TO DO THIS”. After reading about Seth’s idea, I decided I’m down for it so today I’m applying to spend 5 days in May with Seth and ten other remarkable people working at organizations making the world a better place.

Here’s my favorite line from the Squidoo page:

“The leverage you’ve got is incredible, and I want to help you use it.”

The leverage we each have  today is astounding, yet how often do we really leap at the ideas we have, really jump at opportunities?

I enjoyed the questions in the application and it gave me a chance to reflect on my experience at Epic Change so I thought I’d post some of what I wrote for the application here as well.

Here are my reflections on the purpose and mission of Epic Change, the organization I work for:

“Epic Change connects grassroots changemakers with the resources they need to transform their communities. We make interest-free loans to fund infrastructure projects in the developing world. Our pilot project is a partnership with a woman named Mama Lucy Kamptoni, who is building a primary school in Arusha, Tanzania.

Epic Change works with remarkable individuals and trusts them as equal partners to make the right choices for the next steps in their work. The founders have a deep awareness that the best solutions usually come from leaders who understand their own local communities. Many people and organizations working in Africa lack that humility and assume that Western education and funding are the only paths to achieving the best solutions. I chose to work at Epic Change because of this radical trust. I started as a volunteer and then last year applied for grant funding so I could be part of the full time staff.

The most remarkable thing about Epic Change is the way the organization is rethinking the traditional donor – recipient relationship. The stories and voices of our partners are powerful and we make it a priority to put a spotlight on them whenever possible. For example, at Shepherds Junior, our partner school in Tanzania, the sixth grade, many teachers, and our partner Mama Lucy, who founded the school, are all on Twitter. This has enabled students to participate in Epic Change’s other programs, like TweetsGiving, as equal partners since they were able to express their gratitude and interact with other participants online.

I realize and celebrate the reality that tons of nonprofits are using social media tools in their work today, but the depth of connection that we have achieved between our donor and partner communities through these means makes me really proud to be part of Epic Change. We’re forming one community and the stories shared and connections formed are as inspiring and enriching as the infrastructure projects we fund.”

These are my thoughts about where I’m going and where I’ve been? (In 357 words)

“I was raised in a loving family in Norfolk Virginia and South Florida. After losing my dad at a young age, my mother got up off the matt stronger and raised my sister and me by herself. She is a life long role model and I owe much of my integrity, creativity, determination, and joy for life to her. The dinner table conversations we had about her work as a major-gift fundraiser at arts and Jewish organizations continue to inform my career choices working in the nonprofit sector.

In college at Harvard, I was involved in homeless and housing advocacy, directed a student-run shelter, and was a leader in Jewish student life. After graduating in 2008, I moved to Washington DC and worked in online communications for the New Israel Fund, a liberal Israel social justice organization. A year later I had the opportunity to work at Epic Change, where I was already an active volunteer.

By November 2008, I had already been exploring the nonprofit technology field for some time. I subscribed to the right blogs, read a lot of the right books, was learning to use a lot of the tools, and I was meeting great people in the field. Despite all that, it wasn’t until working on the first TweetsGiving campaign that year that the full potential of social media for nonprofits clicked for me. We asked people to tell us what they were grateful for and to help build a classroom at our partner school in honor of that emotion. People brought their hearts in droves and an immediate global and highly emotional community formed.

I believe that relationships make social change possible, so I care a lot about communities. I’m always learning and experimenting. Sometimes my ideas fall flat, but the failures inform the next success. I see myself continuing to work with organizations leveraging technology to empower their communities. The thrill I get from sharing “aha” moments I have had in this learning process makes me confident I’m on the right path.”

Check out the program Seth is putting together – you still have until tomorrow to apply! I think it will be a wonderful week of learning and experimenting, but even if I don’t get to participate the questions made me think and I’m glad I got to reflect in this way.

Happy Passover to all!

Happy Birthday to Beth Kanter!

Beth Kanter uses her birthday each year to raise funds for the Sharing Foundation, and her birthday wish this year is to send 53 Cambodian kids to school.

Beth does so much to advance the field of nonprofit technology and for many people she’s their first introduction to the field. I am no exception. In the spring of 2008 I was just discovering social media and also thinking about what I would do after graduation. When I found Beth’s Blog I shot her an email with a few questions. She wrote back and said I should make it to the NTC. I didn’t make it there until the following year in San Francisco, but Beth’s encouragement made me realize just how welcoming people are in the nptech community.

Beth’s public exploration and research continue to advance the nonprofit sector. Her mentorship and leadership foster a better nptech community. I can’t imagine how many people she’s helped along over the years, but I’m happy to be among them. I just donated to the cause and I hope you will too.

Thank you Beth, and Happy Birthday!

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Who’s Got the Best Advice on Applying to College?

CCCollege Confidant, a new social enterprise started by five Harvard students, thinks the answer is simple: college students.

The service is the project of Nitesh Banta, Amy Skaria , Tej Toor, Kai Wu and Amit Patel. The team recently won the Harvard College Entrepreneurship Forum Elevator Pitch Competition. Way to go guys! I hear Tej did a bang up  job giving the pitch, but everyone helped her prep and gave valuable feedback in preparation.

It’s worth noting that I’ve blogged about another of  Nitesh’s projects, Summer Workation, before. Since then, Nitesh has been in high gear with Summer Workation, attended Singularity University‘s summer program which is pretty interesting on its own, and now with College Confidant he hopes to “increase accountability for high quality college counseling”.

College Confidant matches curious college applicants up with current college student advisors who share their interests. The idea is that since current students are familiar with the applications process having recently been admitted themselves. College Confidants can share a unique perspective on a range of issues that applicants have questions about. With the professional college admissions advising often costing upwards of $200 an hour, the prospect of advice from a student at your dream school for $12-$20 is appealing.

CC is hoping to connect you with the right Chinese speaking, oboe playing, Premed, Soccer star at Stanford to advise you. You’ll get the inside campus scoop on your favorite clubs, sports, and activities and get to reflect on how best to frame your involvement in your application.

It’s an interesting idea and in this market the team will likely have a strong first mover advantage. They already have Confidants trained to advise on admissions questions at Harvard, Yale, Princeton, and Stanford with more schools on the way. Once word gets around campus and students sign up to be Confidants on lots of campuses it will be awful hard for a competing service to gain as much traction. And with a spiffy new website and a growing presence on Facebook and Twitter, word is definitely spreading.

What was your college admissions process like? Would you have found College Confidant’s service helpful?

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Trick Out Your Inbox: Make Gmail Awesome

Speaking with Joe Solomon (@EngageJoe on twitter) yesterday about an awesome project, he reflected on the difficulty of keeping up with email and we realized that we both use Gmail as our default email client.

If you’re anything like me, getting to inbox zero is a pipe-dream. Joe, this post I won’t stop the email from coming in, but it will trick your inbox out and maybe make it prettier as well.

Google settings

Gmail’s normal settings already allows a surpring number of options for tricking out your Gmail. I like that you can cull together your other email accounts in one inbox and respond from whatever address you prefer. You can also compose a signature to go out with all your sent messages and include html if you want to.

The next source of Gmail customization comes from the google labs section of Gmail settings. Here are some of my favorites.

Superstars – If the default yellow stars don’t seem like enough for you, enable superstars and you can have even more icon options that starring an item will let you rotate through. If that’s still not enough you can add the Superstars Turbo script.
Keyboard Shortcuts – If you hate using a mouse in your inbox, or miss the old days when you used to se pine, enable shortcuts in labs and you can set a ton of actions to simple keystrokes.

Pictures in Chat – see your friends’ pictures when you chat with them in gchat – makes it that much closer to a normal chat client.

Forgotten Attachment Detector -With this activated, Gmail will prompt you if you fail to attach a file while your message contains phrases like “check out the attached Godzilla cartoon,” or my favorite, “my resume is attached.”

Custom Label Colors – Now we’re getting to the money stuff. I’ve actually had people make me show them on the spot why my inbox was so colorful when they noticed the effects of this feature. Not for everyone, but if you label often it can help things stand out.

Gadgets – These can really move your Gmail window towards being a one stop shop. Gadgets appear in your Gmail sidebar ad Google calendar and google docs are built in options, but you can add any gadget you enjoy on your iGoogle homepage to your Gmail sidebar, like the weather, a calculator, your favorite news site or the remember the milk task manager.

Greasemonkey

The key to a lot of the deeper Gmail customizations is the GreaseMonkey Firefox Addon. If you don’t have that installed yet, now’s the time. That said, the remainder of the customizations will only work in FireFox because they depend on Greasemonkey.

Better Gmail 2

The Better Gmail 2 add on is a collection of a ton of Gmail Greasemonkey scripts into one FireFox addon. Here are my favorite features from the options menu.

Force encrypted connection – You can force Gmail to engage the google server using the more secure https protocol. Nice added security for working at coffee shops and in public.

Macros ? shortcuts – Enables a ton of shortcuts and you can always hit ? to bring them up if you forget.

Show CC Automatically – You can have the BCC box display as well if you like, but I find I use that one less frequently. There are other composition defaults you can change as well.

Collapsible Calendar and Reader – With this option these applications will appear in panes just below your inbox within the main Gmail window. Useful so you don’t have to open another tab each time you want to add an event to your calendar or find something quickly in your feed reader.

Attachment Icons – pretty!

Skins! – I use the Gmail blue skin. Skins are essentially custom theming for your Gmail display – It’s really like night and day when you first see your inbox using a skin. I use the Gmail Blue skin, but check out Gmail Redesigned if you want something more radical.

update: gmail has just released a themes tab within settings that will be rolling out to all users in the next weeks.

Those are all the changes I have made using Better Gmail 2 though there are more options to explore. After you’re done configuring the addon just refresh the page to see the changes.

Phew! That’s a lot of customization. Which of these do you use and find helpful and what have I left out? Also feel free to share general email management tips and link

Thank You Stacey Monk of Epic Change

I want to introduce and thank Stacey Monk who has been a real inspiration and mentor to me.

Stacey runs an organization called Epic Change that seeks to support community change by helping people to use the power of their stories to obtain the resources they need to improve their communities. In its first project, Epic Change is partnering with Mama Lucy Kamptoni expand Shepherds Junior a school in Arusha, Tanzania that now has over 200 students.

I first met Stacey this past May on twitter. She had just posted about a Miracle on her birthday when she guest posted on Sam Lawrence’s blog. As I have gotten more involved with Epic Change, I have learned so much from Stacey and I am thankful to have her as a mentor. Her passion is an inspiration and she works tirelessly to help the people she works with. Stacey is deeply connected to the world around her and acutely aware that distance doesn’t make problems any less significant.

This week Epic Change is issuing holiday cards with the proceeds going to support Shepherds Junior. She’s posted about her excitement about the holiday cards on her blog. They’ll hopefully be available on her site this week.

Stacey is very good at saying thank you. Back in August she entered a competition to win funding for her cause by creating a video of Shepherds Junior students using post it notes to thank Epic Change’s supporters. The video didn’t win the money, but I felt like a million bucks. (See if you can spot my name in there)

Stacey, you’ve taught me so much about gratitude, having a can do spirit, and leading by example. Thank you!

What about you folks? What, or who are you thankful for as Thanksgiving approaches?

This post is a submission to the Carnival of Nonprofit Consultants, be sure to check out the other submissions this week on SocialButterfly.

Update: The holiday cards are now live and smokin’ on the Epic Change site.

Meshuga Links

Running for Office: It’s Like A Flamewar with a Forum Troll, but with an Eventual Winner

Running for Office: It's Like A Flamewar with a Forum Troll, but with an Eventual Winner

Website of a state rep using the web effectively to get out his message and power his campaign.

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Meshuga Links

Persistence and the Role of Brick Walls

If you haven’t seen Randy Pausch’s last lecture on achieving your childhood dreams that has been floating around the Internet yet, watch it now. I’ll wait.

What an awesome and insightful human being. Seriously if you haven’t seen it it is worth the hour long investment if only to see hear his wry jokes and see him pull off those one-handed push ups.

One of the most insightful things I learned from Randy is the role of brick walls.brick walls are a challenge

“Brick walls are there to give us a chance to show how badly we want something. Because the brick walls are there to stop the people who don’t want it badly enough. They’re there to stop the other people.”

What a great attitude. I talked about something similar in my first MeshugAvi Blog post ever. There is no doubt in my mind that Tal Ben-Shahar would have shown a clip of Randy talking about this idea in class for that session. He’s just nailed the right attitude to achieving your dreams on the head and for me it ties in nicely to my earlier thoughts on massive action.

Another quote of Randy’s that gets at the idea of embracing the suck during those times when the needed work isn’t to your liking:

“Don’t bail; the best gold is at the bottom of barrels of crap.”

So what are the brick walls in your life? How are you going to throw yourself over them or tear them down? What helps aside from massive action?

photo by viZZZual.com

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